synazpses.com — Kyiv, Ukraine

Privacy Policy

This policy explains what personal data we collect through placement requests and contact forms, why we use it, and the rights you have.

1. Who we are

synazpses.com is operated by synazpses.com, PE, 22 Velyka Vasylkivska Street, Kyiv, 01004, Ukraine, EDRPOU 51720578. Email: contact@synazpses.com; phone: +380 638 877 2735; Managing Director: Julia Roth. These details are provided before ordering as required by Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015, стаття 7.

2. Data we collect

  • Name, email address and phone number.
  • Language level, learning goals and course preferences you submit.
  • Content of messages sent through our forms.
  • Technical data: IP address, browser type, pages visited.

3. Purposes and legal basis

We use this data to assess your level, place you in a course group, administer lessons and payments, answer enquiries and meet legal duties. The legal basis is your consent and the performance of a contract, under Закон України «Про захист персональних даних» № 2297-VI від 01.06.2010.

4. Retention

Placement and enquiry data are kept for 12 months. Learner records are kept for the contract term and 3 years afterwards; accounting documents are kept for the period required by Ukrainian law.

5. Cookies and trackers

Essential cookies keep the site running. Analytics and marketing cookies are set only after your prior consent, which you may withdraw at any time. Basis: Закон України «Про захист персональних даних» № 2297-VI від 01.06.2010.

6. Your rights

You may request access, correction or erasure of your data, restrict or object to processing, and withdraw consent by writing to contact@synazpses.com. You may also complain to the Ukrainian Parliament Commissioner for Human Rights.

7. Consumers and complaints

Pre-contract information on services, price, duration, cancellation and refund rules is provided before purchase under Закон України «Про захист прав споживачів» № 3153-IX від 10.06.2023. Complaints may be addressed to Державна служба України з питань безпечності харчових продуктів та захисту споживачів.

8. Language of information

Consumer information is provided in Ukrainian; this English text is supplied alongside, per Закон України «Про забезпечення функціонування української мови як державної» № 2704-VIII від 25.04.2019.