Refund Policy

1. Prices and mandatory fees

Prices are shown in Ukrainian hryvnia (UAH) and include applicable taxes unless stated otherwise. The full amount, including any registration or platform fees, is displayed before you confirm enrolment; nothing is added at checkout.

2. Before you enrol

Before purchase we disclose the service, price, duration, cancellation and refund rules, and our identity, as required by the Law of Ukraine "On Consumer Protection" No. 3153-IX of 10.06.2023.

3. Cancellation

You may cancel within 14 calendar days of enrolment if you have accessed less than 20% of the course materials. Email contact@synazpses.com with your order number; we confirm receipt within 2 business days.

4. Refund eligibility

• Full refund: cancellation within 14 days and under 20% of materials accessed.
• Partial refund: pro rata for unused lessons if access exceeds 20%.
• No refund: after 30 days from enrolment or once the course is completed.
• Faulty or undelivered service: full refund regardless of the above.

Approved refunds are returned to the original payment method within 10 business days.

5. Complaints

Send complaints to contact@synazpses.com. Unresolved disputes may be referred to the State Service of Ukraine for Food Safety and Consumer Protection (Law of Ukraine "On Consumer Protection" No. 3153-IX of 10.06.2023).

6. Provider and legal basis

PE synazpses.com, 22 Velyka Vasylkivska Street, Kyiv, 01004, Ukraine. EDRPOU 51720578. contact@synazpses.com, +380 638 877 2735. Identification per the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 03.09.2015, Article 7.

Personal data is processed under the Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010. An English version is published alongside Ukrainian per the Law of Ukraine "On Ensuring the Functioning of Ukrainian as the State Language" No. 2704-VIII of 25.04.2019.